A smile acknowledges the presence of others when you do not have time to ask how they are doing or if they are speaking to someone else while you pass by (Figure 9). It suggests that you do not have bad feelings about them, and that you are willing to listen. A smile welcomes people and makes them feel at ease. Do not intimidate them or make them feel uncomfortableĪ smile is powerful non-verbal communication.Acknowledge other people’s presence with a “hello” or a smile even when you do not need to speak with them.Here are some additional guidelines to maintain respectful relationships: If you treat people how you would like to be treated, respectful communication will come naturally. Showing respect for somebody is not difficult. This applies to anybody in the company, whether it is your supervisor, somebody who works under you, or somebody who works in another area of the company. Do not start off on the wrong foot by showing a lack of respect. Whatever personal feelings you have about co-workers, you need to communicate effectively with them in order to do your job efficiently and safely. People who do not respect one another cannot communicate effectively and may reach the point where they cannot communicate with each other at all. Showing disrespect for somebody will remove their respect for you. If you do not respect the person to whom you are speaking, your language and your non-verbal communication will communicate that. To start your relationship off right, and to build understanding with that person, you need to treat them with respect. They will probably expect you to be a reasonable person until you prove otherwise. When you first meet others, they will not know how you communicate or anything about you. You can talk as much as you want, but if nobody is listening there is no communication. However, effective communication is much the same no matter with whom you are communicating.Ĭommunication is a two-way process. You will probably communicate differently with each of these groups of people. Other workers in the hotel or restaurant such as servers, hosts, and bartenders.People who are your co-workers in the kitchen.People who you supervise, such as apprentices, helpers, and dishwashers.People who supervise you for example, the executive chef. Working in the hospitality industry, you will need to communicate with: When the non-verbal part of your communication is in conflict with the verbal message, others tend to trust the non-verbal message.įor example, if somebody tells you that he or she wants to hear your opinion and at the same time is doing something else, what is being communicated? It is easy to say one thing but to communicate the opposite with your non-verbal communication. Non-verbal communication includes such things as tone of voice, voice quality (nasal, whiny, musical), making eye contact with the person to whom you are talking, paying attention when somebody else talks, body position, distance from the person, and body movement. Non-verbal communication is an important component of effective communication. Maintain an erect posture and alert manner.
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